It’s not too often that I talk about companies or products here. I have talked about some cycling, running and triathlon related products over the years, especially once I’m confident that it’s something that I like.
This is one of those times.
Actually, a moment to rave about some phenomenal customer support from one of the companies.
The company is Light & Motion, creators of personal lighting systems for pretty much any activity you want to engage in, on ground, in the air or in the water.
I bought a set of Stella 300 Dual headlights back in autumn of 2009. I needed them for my bicycle commute to/from work in Germany. If you’ve lived in Germany, the winters are cold and dark. Very dark. Especially if you spend a large amount of time riding through the forest, hoping to dodge any deer or boar that want to cross the trail.
They treated me extremely well through 3.5 brutal German winters, including two in a row that the German weather service declared “the worst in 40 years”, followed by “the worst in 41 years”.
Days like this:
Except when I was commuting, it was pitch black except for what the Stella would illuminate. Which on a snowy ride like this, pretty much everything was illuminated for a good 30-40 yards ahead.
Like I said, brilliant riding.
Here in Oregon, I don’t need them for daily commutes, instead breaking them out on occasion, like every Monday to get home from the bike polo game. A couple of months ago I realized they were not working as they had, or should. So I contacted Light & Motion.
A bit of talking back and forth and they suggested that I send it in for a look. Which I did.
They arrived back at my front door today, an almost completely brand new set.
Looking at the work order, it mentions that they replaced the cable (that runs between the battery and the lights) as well as changed out the lights. In other words, they rebuilt a new set, which is great since they no longer make this model.
So the lights are almost five years old and completely rebuilt.
They covered it under warranty work!
The quote that they gave me prior to the work was extremely reasonable, coming in at around 1/10 the cost of buying a new light kit. I was pleased with that, knowing that their standard warranty length is two years. But three years after that point, they still covered it.
Amazing service that was completely unexpected. Unexpected, but greatly appreciated.
Broadcasting their excellence to the world is the least I can do.
So if you’re in the market for headlamps or headlights or dive lights, buy from Light & Motion.
I know any lights I buy in the future will be from them.
Wow! This is the longest that we’ve taken to finding our groove after a move. We’ve been in Germany for four months now and we’ve been on the go. Constantly.
We’re OK with that, but now that winter is fast approaching, we’re learning to slow it down a bit. We’re still without TV, but we’re going to keep it that way. We’ve found that we’re just fine without it. And every time I go on a trip somewhere and I have TV in the room, I’m quickly reminded of how much of a waste of time programming really is. Even when we do have it, I usually just keep it on a news station. Well, I can do that over the internet when I want.
The last post was a month ago? Wow, the time has flown. That was right after our trip to Amsterdam, where Goddess and I spent my birthday enjoying Belgian beers and watching the wildlife.
Soon after, I was off to Bavaria for a week of work. Long days those were.
And the week after we were off to Italy for a quick work visit, then back in time to head back out to Bavaria for another work visit.
Lots of miles in vehicles lately.
Here are some of the pics from these trips:
That last view was from a lunch stop in Tyrol, right before we crossed the border into Austria. Quite an interesting day of contrasts as we left home with temps in the 60’s, got snowed on at lunchtime, then ate dinner in Italy in 70-degree weather.
With winter rapidly approaching, the days are quickly shrinking. I’ve never lived this far north (50º N) before, which is in line with Vancouver. I didn’t really think much about it until the other day when we were driving into town and I saw the car’s shadow in the late-afternoon sun, pointing directly in front of us as we were driving northeast. Then I looked at our sunrise/sunset tables to see what times they would be in the coming week, since we turn back our clocks tomorrow (a week before the US). Even this early in fall, sunrise will be at 7am and sunset will be just after 5pm. So that means my commute both ways will be in the dusk/dark hours.
Speaking of commutes, for those who I haven’t told, I’m strictly by bike these days. When we got here, we looked at cars that I’d be willing to pay for and realized that for the price, I’d rather pick up a good cyclocross bike and ride the 9.1 miles to/from work. It’s worked out well, since the commute by car is typically 30 minutes and the commute by bike is typically 35 minutes. I’d definitely rather ride the bike. Regardless of the weather.
So I’m riding Jake (no, I don’t name my bikes). That’s the bike’s name. Jake.
As in “Jake the Snake”.
Jake’s treating me quite well. My weekly commute comes in just under 100 miles if I hit both morning/evening for all five days. Some weeks it doesn’t work out that way due to other plans, when Goddess comes to pick me and Jake up at work.
And the commute serves me well. I’m wide awake when I get in to work in the morning. In the evening, by the time I get home, I’ve left whatever work issues I have at work, so I’m ready to spend the evening with Goddess. The best part? None of that stress of dealing with idiot drivers on the road. Instead, I get miles of forest and farmland.
Goddess did have to laugh (at least a “I tolerate this” laugh) when I started stocking up on winter riding gear. By the time all was said and done, between Jake, clothing and lighting, we could have bought a nice car for me to commute with. But I certainly don’t want it that way.
Speaking of lighting, get rid of those rollers and trainers and get outside! Yeah, I know it’s easier to hit target heart rates or maintain wattage while riding indoors, but you’re still riding indoors. So get a good set of lights. I was using OK lights, but especially after a few close calls in the forest with deer that I never saw darting in front of me, I knew it was time to upgrade.
After years of using halogens and then the new AA-powered LED lights, shell out a bit of money and buy a good set. I looked at quite a few options out there, considered what I need now (deer avoidance) and what would keep me safe in the dead of winter, I settled on Light & Motion’s Stella 300 Dual’s. They will sear the retina of any deer that dare stand in front of me. Seriously. With these babies, have absolutely no issues seeing anything and everything in front of me.
With the twin headlights, the trails open back up. Even at 20-25mph, I can’t outrun these lights. Dense fog is a different story. But I have no problem seeing. The left light is a wide flood beam, so there’s plenty of peripheral view. The right light is focused, so I can aim it right down the trail as far as I can see. With three different settings (Hi/Med/Lo), plus strobe, I see whatever I need, plus set up a mid-forest disco if I need. And as far as safety? I’ve had large trucks coming the other way pull over to the side of the road and stop until I passed.
How’s them apples?
I typically use them in “race” mode, which means that instead of having to cycle through each of the settings, I can switch directly from Hi to Lo with a quick push of the button. That’s handy when I meet an oncoming cyclist in the forest. Hopefully I’m not blinding them. But now I reach down and cover the flood light so they don’t get too much light; I can still see plenty beyond them with the spot.
Once I’m in town, I switch to low beam and have absolute zero worries about being seen by an oncoming car or the ones sitting at the intersections.
Outside the bike, lights and clothes, I’m ready for winter. We’ve only dipped below freezing once so far, down to –02C (that’s 29F for you that can’t do metric). I didn’t even have to break out the heavy gear and I was still sweating when I got to work.
But I’m waiting for the ice to set in. I’ve already got my studded tires sitting in the garage, waiting to be put on the wheels. Without a solid freeze cycle forecast, I don’t see the sense in putting them on yet. But once we see it, they’ll stay on for the winter.
Well, that’s about it for now. It’s mid-afternoon, the day is nice and Jake needs a serious scrub down to get all that mud, “horse mud” and road grime off. Plus, braking sounds horrible right now with all the grit in the pads.