Brilliance!

It’s not too often that I talk about companies or products here.  I have talked about some cycling, running and triathlon related products over the years, especially once I’m confident that it’s something that I like.

This is one of those times.

Actually, a moment to rave about some phenomenal customer support from one of the companies.

The company is Light & Motion, creators of personal lighting systems for pretty much any activity you want to engage in, on ground, in the air or in the water.

The story:

I bought a set of Stella 300 Dual headlights back in autumn of 2009.  I needed them for my bicycle commute to/from work in Germany.  If you’ve lived in Germany, the winters are cold and dark.  Very dark.  Especially if you spend a large amount of time riding through the forest, hoping to dodge any deer or boar that want to cross the trail.

Brilliant riding!

They treated me extremely well through 3.5 brutal German winters, including two in a row that the German weather service declared “the worst in 40 years”, followed by “the worst in 41 years”.

Days like this:

Winter Riding in Germany

Except when I was commuting, it was pitch black except for what the Stella would illuminate.  Which on a snowy ride like this, pretty much everything was illuminated for a good 30-40 yards ahead.

Like I said, brilliant riding.

Here in Oregon, I don’t need them for daily commutes, instead breaking them out on occasion, like every Monday to get home from the bike polo game.  A couple of months ago I realized they were not working as they had, or should.  So I contacted Light & Motion.

A bit of talking back and forth and they suggested that I send it in for a look.  Which I did.

They arrived back at my front door today, an almost completely brand new set.

Looking at the work order, it mentions that they replaced the cable (that runs between the battery and the lights) as well as changed out the lights.  In other words, they rebuilt a new set, which is great since they no longer make this model.

So the lights are almost five years old and completely rebuilt.

They covered it under warranty work!

The quote that they gave me prior to the work was extremely reasonable, coming in at around 1/10 the cost of buying a new light kit.  I was pleased with that, knowing that their standard warranty length is two years.  But three years after that point, they still covered it.

Amazing service that was completely unexpected.  Unexpected, but greatly appreciated.

Broadcasting their excellence to the world is the least I can do.

So if you’re in the market for headlamps or headlights or dive lights, buy from Light & Motion.

I know any lights I buy in the future will be from them.

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s